What Our Customers Are Saying
Since 1985, Atherton Plumbing has been the trusted choice for thousands of homeowners and businesses across Northeast Ohio. Our commitment to dependable, high-quality plumbing services has earned us hundreds of five-star reviews. See what our satisfied customers have to say about their experience with us!
Jason Maxwell came out to check my water heater. He was able to come out the same day that I called. He inspected my corroded water heater and told me it needed to be replaced, before it made a bigger mess than it had made already. The whole tank was really rusty and corroded and water was in the tray. He checked on the price and said he had good news and bad news. The good news was the tank was under warranty and the bad news was installation was $1400. Well...I don't have the skills to install a water heater and told Jason to go ahead. He had to go pickup a water heater, but was only gone about 30 to 40 minutes. He had the water draining out of the old water heater while he went to get the new one. He took the old water heater out and installed the new one and cleaned up the little bit of water that dripped on the floor. Ran water to get the air out of the lines. I asked Jason if he could show me how to change the filter in my Nuvo water softener. He said, "sure". This system was really different from our old one and I bought the wrong filter, so I'm Really glad he helped me out. It only to Jason about 3 hours total, including having to go pickup the new water heater. I asked him some questions about tankless system, because I was curious. He was very knowledgeable and didn't mind answering my questions. We've had good luck with Atherton Plumbing and have used them several times. We've been pleased with all the plumbers.
My shower cartridge was worn out and the shower wouldn't shut off so I had to shut the water off to the house. They sent Macen to take care of it and he was excellent, thus the 5 star rating. He was very respectful of our home and knew exactly what to do and had the new parts on his truck. Done in an hour.....
I had detected a problem with my water pressure for 4 months or so and called Atherton and their Lead Technician Jerry Stover came to my home and my water heater was completely clogged from the water softener residue. Water Softener had sent all it's material to the Hot Water heater and now I had no running water and tank wouldn't drain....Jerry knew exactly what to do and made sure EVERY toilet, sink, bathtub, washer, Everything that receives water in the 3 story home was working and stayed after hours to make sure.....water softener was getting some age and I should have called sooner...As far as Atherton and Jerry Stover...If there was something beyond 5 stars I would leave it. Now I know what to do in the future, everything was explained
The technician (Jason Maxwell) was professional and friendly. He explained everything well, took care of the issue, and provided additional advice for taking care of our water heater and for potential recurrent issues. The communication over text from the company was also very helpful. I appreciated the short description and photo of the technician so we had some information about him before he arrived. Overall, very pleased with the services. Price was reasonable for the services provided, similar to other plumbing services in the area.
Contacted Atherton Plumbing from a referral from a friend. Glad I did, I needed some work done on my shower. Atherton arrived when they told me they would. 2 young men “Dillon and Dalton” arrived on time. Seemed very knowledgeable and were done much earlier than I thought they would. Did a great job, and next time I need plumbing done will definitely be calling Atherton to do the job. Very satisfied with the service. Definitely recommend. Richard Nichols
Jason was our technician and he was AWESOME. Made our whole experience with needing plumbing help AMAZING considering the circumstances. Will use again and ask for Jason !
Atherton Plumbing has come to our rescue before so we knew just who to call today. We were thrilled when they got us an appointment same day and Dillon was terrific. He contacted us when he was on his way and arrived punctually. Dillon is pleasant and efficient and easily took care of our plumbing problem. With a 90 day guarantee on top of everything we know we can always trust Atherton.
Dillon did such a good job with unclogging my drain. He arrived right on time and got immediately to work. He's a great guy to fix what needs to be fixed and I will ask for him the next time that drain clogs up!
Thoroughly impressed, I was able to have a plumber come out within an hour to fix a frozen pipe. Quick, easy fix. He also suggested actions I can take to prevent it from happening again. Service was a bit on the expensive side, but I'm glad to have it done.
Macen did a great job replacing a dirty, frozen trap that was causing back up. And suggested some next steps.
Anthony was extremely helpful. I thought I had a water heater leak and it turned out to be a sewer problem.
They were respectful of my home, fun to bother while they did there job. Tell them I'm sorry. Oh, they figured the problem even in 12 inches of snow. Gave advice on possible future issues and how to deal with them. They were fast and I'd call them back.
Service technician / Andrew was very professional and knowledgeable. Arrived on time and explained everything that needed to be completed. Work was top notch.
We have used Atherton over many years and are constantly impressed and appreciative of their services. Responsive, timely, cooperative with household traffic, reliable products installed and serviced. Kudos!
Atherton was the right choice from making an appointment with Shelby to the Plummer, Ryan. Price for work done was reasonable and I’m happy. I would highly recommend them.
Anthony your tech did a fine job in a timely and professional manner. He was also friendly and quite careful with our property.
Three separate family members had them out over a 2 week stretch for different "leaking" problems. Each experience was great (Jason twice). Very professional, straightforward, and honest. Thank you!
Ryan has helped us with problems at my daughter's house twice now and both times he was professional, swift, and knowledgeable. I highly recommend using them.
Atherton Plumbing saved me during an extremely stressful event! A day after closing on our new home the main line was clogged and backing up!!! They were the only company I called that was able and willing to come out for after hour services. The technician Ryan Maxwell was kind, and understanding and his experience helped put us at ease. Priced fair with excellent work and treatment! Highly recommend!
Our Atherton tech, Jason Maxwell, was very thorough, informative, and honest. He did an excellent job, and didn't charge us for anything we didn't need. He was exceptional, and I hope we get him again the next time we have a plumbing need.
Great job replacing our water heater and tackling some pipe replacement.
Arrived on time. All drain problems fixed and Disposal installed. The installer was friendly and we had a great conversation.
Response time was impressive but the price was not. I was charged almost $1400 for a 2 hour job to disassemble iron piping and cap it.
Came out right away. Fixed everything great. Professional. Very courteous. Went out of their way to find somebody to come out. I'm very grateful. Thank you so much.
We had a stopped kitchen drain that came on suddenly as family dinner was being prepared. I tried plunging the blockage, but got nowhere. Using Atherton's convenient online service request form to schedule an appointment, and had a plumber here at 8 AM the next morning! Ryan was efficient, pleasant, and informative as he got to work. He was able to feed a snake through the sink drain and clear the clog, which was found about 10 feet down the pipe. He cleared the line for about 40 ft to make sure the clog was gone. He cleaned up the sink area and was gone in about 45 minutes start to finish. And the work is warranted for 90 days. We're VERY happy with the work from Atherton Plumbing.
Ryan did a great job opening our drain today. He was incredibly patient and had a fantastic attitude. He is also very knowledgeable and took time to answer our questions. Highly recommend! Updated 3/2025 Jason was exceptional today! We had a hot water pipe leak under our foundation and Jason explained all of the scenarios to us very clearly to let us know how our repair would proceed since it was a bit tricky. Thank you and great job as always! Updated 12/2025 Another great job by Atherton - Macen arrived and worked through some challenging situations our plumbing presents and got us back in business and gave us some great future recommendations.
We called Atherton Plumbing this morning and they had a technician out to our house within 45 minutes. He was extremely knowledgeable and worked with us to find the best solution to our current problem, as well as provide estimates for work we are considering for the future. I will call Atherton again and again if we need plumbing work done.
Needed plumbers same day and with no hestitation Atherton Plumbing had someone onsite at 11A. Thank you for the great service!
The service man was nice, explained everything step by step and was very neat cleaning up.
Called at 8 appt scheduled that day for 1-4…texted sent pic and bio of technician. Given a heads up by 30 min. Nic was AWESOME professional efficient expert! Impressed will repeat business and highly recommend!!!
Atherton was able to get within a few hours, and fixed the kitchen sink in about 45 minutes.
Ryan and Atherton were awesome! The kitchen sink backed up around 6:30 the evening of 23 Dec. we had a houseful coming over for Christmas and the having no kitchen sink, disposal, or dishwasher was not part of the plan. I tried to clear it myself but no luck. Called several area plumbers and Friday was the first available for most. I finally found one that could do 12-5 on Christmas Eve and booked it. At 1:00 Christmas Eve that one called to reschedule for Friday due to an emergency job! Could not talk them into working something out. My wife told me to call Atherton because she had heard how good they were. So 1:30 Christmas Eve they booked me for a 12-4 slot! No trip charge, no premium time, just sending Ryan out. Got there around 4:00, cleaned the drain, and done. He was very personable and professional. Had a nice friendly chat and he squared us away. Price was very reasonable. Atherton will be at the top of my list next time around!
Mike and his team was nothing short of professional. They were very timely as well as quick. I was very impressed and pleased with their service
Came out quickly for a backed up drain and sink on Christmas eve. They were very nice and courteous.
Atherton Plumbing came through for me at 8:00 a.m. on a Saturday morning—just five days before Christmas. Jerry inspected our sump pump and quickly identified that the switch had gone bad after 8 years on a very active system. He replaced it efficiently and was extremely thorough with the installation. I especially appreciated that Jerry wore foot covers when entering our home—such a thoughtful and professional touch. He was amazing, very gracious, and pleasant to work with, even that early on a weekend. I highly recommend Jerry for any plumbing work in your home!
Workers were good, did what was requested plus some. Price was ridiculous high. Otherwise, would have rated the service/company as a 5, not like the current 4 given.
Very fast and reasonable service. The crews.were.great to work with.
Professionalism from beginning to end. Questions answered.in a way that i undrstood. Nat was friendly and got the job done. I will continue to call them for all my plumbing needs.
I called early on a Sat morning for a supply line and toilet valve replacement. I didn't have time to do the repair because of work. Lucas showed up quickly and was very professional. He completed the job quickly and saved my day. Thanks for providing very prompt service on a Saturday morning.
They were my grandparents plumbing service for years before I bought their home after they had passed and now I am staying with A- Atherton! Andrew and Luke ( from A-Atherton came out in 2020 and did an excellent job putting in a brand new water heater they were fast but efficient and even took the time to explain things to me. The following day after they had installed it I accidentally blew the pilot light out somehow they came right out and turned it back on for me! I am a customer for life Thank You A-Atherton Plumbing!
Mason was very knowledgeable, efficient and pleasant. He knew exactly what needed to be done, explained it clearly and dug in and got the job done.
